Cancellation, Returns & Refunds Policy

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Cancellation and Refund Policy - Yuki Crystals - Personal Readings Service

Last Updated: 26th April 2024

Welcome to Yuki Crystals, a subsidiary of Paneri Consultancy, specializing in astrology and crystal practice prediction services. We value your satisfaction and aim to provide exceptional customer service. Please review our cancellation and refund policy below:

1. Cancellation Policy

1.1 Orders for astrology and crystal practice prediction services placed through Yuki Crystals may be cancelled within 24 hours of purchase. After this time frame, orders cannot be cancelled.

1.2 To request a cancellation, please contact our customer support team at orders@yukicrystals.com with your order number and cancellation request.

1.3 No cancellation fees will be applied for cancellations made within the 24-hour window.

2. Refund Policy

2.1 Yuki Crystals offers refunds for cancelled orders that meet the cancellation criteria outlined in section 1.

2.2 Refunds will be processed to the original payment method used for the purchase, within a reasonable timeframe.

2.3 Cancellations requested within the 24-hour window may be subject to applicable credit card or payment gateway fees. These fees will be deducted from the refund amount.

3. Contact Us

If you have any questions or concerns about our cancellation and refund policy, please don't hesitate to contact us at legal@panericonsultancy.in

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Cancellation, Return and Refund Policy - Yuki Crystals - Merchandise

Last Updated: 26th April 2024

Welcome to Yuki Crystals, a subsidiary of Paneri Consultancy. We are committed to providing you with exceptional products and services. Please review our cancellation and returns policy below:

1. Cancellation Policy

1.1 Orders placed through the Yuki Crystals website may be cancelled within 4 hours of purchase. After this time frame, orders cannot be cancelled.

1.2 To request a cancellation, please contact our customer support team at orders@yukicrystals.com with your order number and cancellation request.

1.3 Cancellations requested within the 4-hour window may be subject to applicable credit card or payment gateway fees. These fees will be deducted from the refund amount.

2. Returns Eligibility

2.1 Yuki Crystals accepts returns only in cases where the item received is damaged or defective upon arrival.

3. Inspection Video Requirement

3.1 To initiate a return due to damage or defect, customers must provide a video recording of the unboxing process, including the initial inspection of the package and its contents.

4.2 The video must clearly show the condition of the package upon receipt and any visible damage to the item(s) inside.

5.3 This video is mandatory to help us determine whether the damage occurred during transit or prior to shipment.

4. Return Process

4.1 If the item is deemed damaged or defective based on the video evidence provided, customers may contact our customer support team at orders@yukicrystals.com within 3 days of receiving the order to initiate the return process.

4.2 Customers must include the following in their return request:

• Order number

• Video recording of the unboxing process

• Detailed description of the damage or defect

4.3 Upon approval of the return request, customers will receive further instructions on how to return the item.

5. Return Shipping

5.1 Return shipping costs are the responsibility of the buyer.

5.2 Yuki Crystals recommends using a trackable shipping method when returning items, as we cannot guarantee receipt of returned items without tracking information.

6. Refund or Replacement

6.1 Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the return.

6.2 If the return is approved, customers may choose to receive a refund or a replacement for the damaged or defective item.

6.3 Refunds will be issued to the original payment method used for the purchase, within a reasonable timeframe.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail legal@panericonsultancy.in